Shipping policy

Last updated: Oct 1, 2026

Thank you for shopping with Bohanan Woodcraft. This policy explains how and when your order ships, what it costs, and what to do if something goes wrong.

Order processing

Standard orders are processed within 5 business days (Monday–Friday, excluding holidays). 

Personalized orders processing time vary. Please reach out before you place an order.

You'll receive a confirmation email when you place your order and a shipping confirmation with tracking once it ships. During sales, product launches, or holidays, processing may take a few extra days.

Domestic shipping (United States)

We ship to all 50 states via USPS. Shipping costs are calculated at checkout based on weight, size, and destination. Orders over $35 are free with standard shipping.

Order tracking

Once your order ships, you'll receive an email with a tracking number. Tracking may take up to 48 hours to show updates. You can also check your order status anytime by logging into your account or using the link in your confirmation email.

Address changes and incorrect addresses

Please double-check your shipping address at checkout. To change an address, contact us within 24 hours of placing your order; once an order ships, we can't change its destination.

We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment at your expense or issue a refund minus shipping costs.

Lost, stolen, or damaged packages

Lost packages: If tracking hasn't updated in 7 business days or your order hasn't arrived 10 business days after the estimated date, contact us .

Stolen packages: If tracking shows delivered but you can't find your package, check with neighbors and around your property, then contact us within 10 days. We are not responsible for packages stolen after confirmed delivery, but we'll help you file a claim with the carrier.

Damaged packages: If your order arrives damaged, email us within 14 days of delivery with your order number and photos of the package and item. We'll send a replacement or issue a refund.

Delays, P.O. boxes, and questions

Delays: Carrier delays, severe weather, and peak seasons can slow delivery. We're not responsible for delays once a package is in the carrier's hands, but we're happy to help you track it down.

P.O. boxes and APO/FPO addresses: We do ship to P.O. boxes and military addresses. [These orders ship via USPS only.]

Contact us: Questions about your order? Email bohananwoodcraft@gmail.com